Summary of Essential Functions
Ancillary Applications
This individual will provide application systems support and be responsible for collaborating with systems business/clinical personnel and serve as technical resources to identify, analyze, prioritize, and resolve system needs; use cases, workflow and metrics to configure, maintain and monitor system use.
Provide suggestions for potential application modifications, enhancements or business process changes as appropriate.
Educational Requirements
High school diploma or equivalent required.
University degree in Healthcare, Computer Science, Management Information Systems, or related subject preferred, not required.
Work experience may be considered as substitute for degree
Must be able to communicate effectively in English, both verbally and in writing.
Licensure and Certifications
Must obtain and keep current all certifications required to support assigned applications
Knowledge/Skills/Abilities
Experience in healthcare, business or operation setting or functional and/or systems analysis and reporting experience.
Ability to work independently and within a team environment to plan and accomplish tasks and meet deadlines.
Knowledge and skills necessary to provide support for systems/applications.
Must demonstrate knowledge of health care operations and the application of information technology to aid and improve health care functions.
Physical Requirements
Primarily works the day shift tour of duty; may be asked to work additional hours as needed, including weekends.
Will be required to take rotating call to support the applications
May be expected to lift over twenty-five (25) pounds.
Ability to distinguish between numbers and symbols.
Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
Walking and climbing to accomplish tasks.
Corrected vision and hearing to normal or near normal range.
Extended periods of sitting and/or walking depending on specific duties.
Duties and Responsibilities
Participates in the development and design of the application(s).
Develop and maintain functional specifications and operational process flows, or other necessary documentation for approved system enhancements or modifications.
Provide technical resource to identify, analyze, prioritize, and resolve system needs
Able to use cases, work flows and metrics to configure, maintain and monitor systems
Provides support for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionality
Builds, tests, and debugs application(s) to ensure the system meets end user requirements, involving end users in the process and testing when appropriate.
Produce and provide analysis through reports, dashboards, and analytic tools to management
Adheres to organizational policies and procedures and documents change control and system problems according to departmental procedures.
Collaborates with operational leaders, user groups and key stakeholders to review and prioritize system enhancements and upgrade
Collaborates with technical resources on projects, and systems maintenance to ensure the needs of the business are met
Communicates effectively with users, colleagues, and developers.
Supports multiple concurrent projects and/or application modules.
Completes task on time as assigned to meet SLAs and project deadlines.
Strong organizational skills in managing multiple priorities
Uses critical thinking skills to develop and support clinical and business software applications
Demonstrates initiative, creativity, and flexibility in problem resolution
Demonstrates commitment to excellent customer service.
Works under the direction of leadership to complete projects, achieve goals and meet departmental and organizational KPIs.
Adheres to departmental policies and processes for ticket management and SLAs
Performs other tasks/responsibilities as necessary
Location: United Regional Health Care · Application Services
Schedule: Full Time, Monday-Friday 8:00-5:00
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