Essential Functions:
Troubleshoots and diagnoses basic engine malfunctions and failures with supervision
Performs basic engine and related equipment repairs on trucks and trailers with supervision
Provides quality control/assurance inspections of completed tasks including road testing
Uses computers and related software to assist in diagnosing and reprogramming engines
Completes documentation for service reports, timecards, parts requisition, and returns
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Projects professionalism with both internal and external customers, including personal appearance
Completes all assigned Technician Training Path courses and safety training
Consistently maintains an average rework of less than 2%
Ensures a positive average variance consistently
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities:
Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic Requirements, Cab Body Repairs, Brakes, Preventative Maintenance, Axles, Steering, and Frame and Suspension
Demonstrates the ability to improve time in the disassembly, inspection, determining parts required, and reassembly of repairs
General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic, Electrical System, Engine Systems, AC/Heat System, Fuel System, Compressed Air Systems, Cooling System, and Rear Differential
Operation and control skills of the vehicle fleet
Problem-solving and troubleshooting skills
Verbal communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to work independently and as part of a team
Ability to operate a conventional forklift
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
Ability to operate a vehicle fleet on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
High school diploma or equivalent required
One or more years of experience preferred
ASE – Medium/Heavy Truck Certification one or more preferred
Supervisory Responsibilities:
None
Travel:
Up to 5% travel or overnight stays
Up to 5% travel to other stores that require help during times of heavy workloads may be expected
Additional Requirements:
Must own and maintain the necessary tools to efficiently perform the job
Valid driver’s license and acceptable driving record
Physical Requirements:
Significant amount of time spent standing
Constant movement and use of hands, this position requires good manual dexterity
Communication with customers and constant communication with co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Be able to maneuver safely and work underneath equipment
Lifts and moves materials and equipment up to 50 lb.
Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Work Environment:
Regularly works indoors around moving mechanical parts
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Frequently works in an enclosed vehicle or equipment
Requires wearing common protective or safety equipment
Exposure to high noise levels
Works in extremely bright or inadequate lighting
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Exposure to minor burns, cuts, bites, or stings
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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