Night Auditor/Front Desk Clerk

Front Desk Agent Duties: - Greet and welcome guests as they arrive at the hotel - Check guests in and out, ensuring all necessary information is obtained and accurately recorded - Answer phone calls and respond to guest inquiries or requests in a professional and timely manner - Assist guests with reservations, changes, and cancellations - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure smooth operations and excellent guest service Qualifications: - Previous experience in a customer service role is preferred - Excellent communication skills, both verbal and written - Proficient in using phone systems and computer software for check-ins, check-outs, and reservations - Strong problem-solving skills and ability to handle difficult situations with professionalism - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Strong attention to detail and accuracy in handling guest information - Knowledge of local attractions, restaurants, and transportation options is a plus Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
We offer competitive pay, opportunities for career growth, and a supportive work environment.
Apply today to start your hospitality career! Job Type: Part-time Pay: From $11.
00 per hour Benefits: * Employee discount Schedule: * 8 hour shift * Night shift Work setting: * In-person Work Location: In person